Polish pottery outlet and warehouse showroom
Call toll free 1-888-POLMEDIA ( 1.888.765.6334)

Frequently Asked Questions

What if my items arrive broken?

We pack all orders very carefully to ensure they arrive safely, but accidents outside of our control happen sometimes. If any of the items break in transit, simply let us know as soon as possible and we will either issue a refund or send a replacement item.

What is your return policy?

Our return policy is very simple. If you don't like the product you purchased from us you can return it within 90 days. No questions asked. We will exchange the product or refund the money. Here are a few simple rules that apply to all returns:
1. Contact us first at support@polmedia.com to let us know that you are returning an item.
2. Tell us what you want us to do when we receive your return (different item or a refund).
3. If possible, don't remove the original stickers from items being returned.
4. Please don't use the items you want to return.
5. Make sure your return package is insured.
6. Shipping fees are non-refundable.

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