Polish pottery outlet and warehouse showroom
Call toll free 1-888-POLMEDIA ( 1.888.765.6334)

Frequently Asked Questions

What if my items arrive broken?

We pack all orders very carefully to ensure they arrive safely, but accidents outside of our control happen sometimes. If any of the items break in transit, simply let us know as soon as possible and we will either issue a refund or send a replacement item.

What is your return policy?

Our return policy is very simple. If you don't like the product you purchased from us you can return it within 90 days. No questions asked. We will exchange the product or refund the money. Here are a few simple rules that apply to all returns:
1. Contact us first at support@polmedia.com to let us know that you are returning an item.
2. Tell us what you want us to do when we receive your return (different item or a refund).
3. If possible, don't remove the original stickers from items being returned.
4. Please don't use the items you want to return.
5. Make sure your return package is insured.
6. Shipping fees are non-refundable.

Is Polish Pottery safe to use with food?

This is big YES. Polish pottery is free of harmful elements like cadmium or lead. It is not just admirably beautiful, but it also intended for everyday use. The colors will never fade and it is not easy to chip.

Is Polish Pottery safe to use in microwave?

Absolutely. It is probably the most common way our customers are using it. It distributes heat evenly and at the same time the integrity is not affected by microwaves.

I got a notification that one of the items is sold out. What's next?

This happens very rarely when you hold items in a shopping cart for an extended period of time or our inventory did not update quickly enough after the last item in stock was sold. If this happens, you will be notified by email of the missing item and given the option of substitution or a refund.

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