What is special order?
Special order allows you to order any Polish pottery item that is currently sold out. When the item is sold out we typically do not restock it until someone requests it. When you special order an item, we ask the factory to make this item for you.
How do I place special orders?
Soon, you will be able to submit your special order online. Until then you must either call us at 888-765-6334 with your selection or send us an email at polmedia@gmail.com with item numbers you would like to order.
Does it cost anything extra to special order an item?
No it does not. In fact, it often costs less. We frequently run special promotional discounts on special orders. Currently, we are offering 15% off on all special orders.
Do I have to pay now or later?
You pay 50% now and the rest right before the item is shipped out to you from our warehouse in the USA.
Is my payment refundable?
Yes. We will refund 100% of your prepayment should you change your mind.
Can I combine special order items with in stock items on the same order?
No. In order for us to better manage your special orders, our system will only allow sold out items to be added to a special order. Special order items take longer to deliver and usually qualify for price discounts.
Do I get free shipping?
Yes. All special orders qualify for free shipping if order total is over $125. Otherwise low shipping fee of $11.95 will apply.
How long does it take to get my order?
It can take anywhere from 2 to 6 months, depending on the factory schedule and their work load. Typically, it has been taking about 4 months from the end of the month in which you place the order to the time you receive the item. Please keep in mind that it takes up to 2 months for the factories to hand-make our order and it takes at least 2 months for the ocean freight from Poland to arrive and clear through customs in the USA.
Will you contact me before you ship my special order?
Yes. We will contact you when your items arrive to confirm your shipping address, give you an opportunity to add to your order if you wish to do so, and arrange the payment of the remaining amount.
How can I monitor the status of my special order?
You can call us at 888-POLMEDIA (888-765-6334) and we will be happy to provide an update on the status of your order.
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